Email FAQ
Q. What if I forget my password?
Q. Connecting to email using Netscape
mail ?
Q. My POP accounts been deleted in
cpanel?
Q. What is an email alias?
Q. How many email POP accounts do I
get?
Scripts
Q. Do you include any scripts?
Q. What is the path to sendmail?
Q. What is the path to perl?
Q. Where is date and time?
Q. Where is my home directory?
Q. What PERL modules
are installed and available for use?
Q. What is the CGI base directory?
Contact Us
Q. I have questions not answered
by this FAQ page. How can I contact someone at WebCanDo.com?
Q. What is web hosting?
A. Shared
web hosting is purchasing only a small portion of a internet
server, rather then the whole server, it offers a cost effective
solution to managing your website. With a shared hosting account
you will receive space on a server, connection to the Internet,
and software tools for you to build and maintain your web
site. Use our Comparison
Chart, to determine which hosting solution fits your
needs. Web hosting varies by provider, you can choose from
thousands of small one server web hosting companies with limited
internet access connections or you can choose from professional
datacenter provider's like WebCanDo.com, you can view our
network overview here
DataCenter
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Q. How soon will my account
be set up and ready?
A. Account
orders are placed in a queue and are processed in the order
in which they are received, usually within several hours.
Your site can be uploaded to our servers immediately after
receiving the welcome email, which will contain the login
information for your account, plus the password for the username
chosen during signup. In fact, we recommend that clients start
uploading their site as soon as possible after setup is complete,
so that once domain transfer is completed, the site will be
available for use by your visitors.
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Q. Can I change my hosting plans
in the future?
A. Yes. You can upgrade to any of our hosting packages
at any time. You can send us your request via our
Contact page. We will charge you the difference and
pro-rate your account.
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Q. What credit cards do you accept?
A. At this time we accept Visa, MasterCard, American Express, Discover and PayPal credit cards via our
secure payment system for our Hosting and Design services.
We have also found that debit cards will occasionally work
but they should not be relied upon. We use SSL encryption to secure your purchases.
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Q. How much disk space and
traffic on my account?
A. WebCanDo.com offers three levels of
Web Hosting accounts.
Our Simple
Plan offers 50 MB of storage space and 2 GB (2,000 megabytes)of
traffic. The Simple Plan is ideal for a small or starter site
(about 100 - 200 pages) that requires dependable web hosting
and and enough traffic to accomodate 100,000 to 150,000 hits
per month.
The
Standard Plan offers 100MB of storage space and 5 GB
(5,000 megabytes) of traffic. The Standard Plan is ideal for
a large site (1,000+ pages) with high traffic requirements that
can accommodate between 250,000 hits to 400,000 hits per month.
The
Savvy Plan offers 1000MB of storage space and 10 GB
(10,000 megabytes) of traffic. The Savvy Plan is ideal for a
large e-Commerce site (10,000+ pages) with high traffic requirements
that can accommodate between 500,000 hits to 1,000,000 hits
per month. In addition, our Standard and Savvy Plans come equipped
with a robust shopping cart.
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Q. How do I order an account?...
A. In order to open an account with WebCanDo.com you need
to register a Domain
name first. Once you register your domain you can open a WebCanDo.com
hosting account.
If you already own a domain you can order a hosting account
Here
If you do not have a domain and need a web site select our
Bundle
Packages to make your job easier.
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Q. I want to use Frontpage. How
do I set it up?
A. You
can activate Microsoft Frontpage extensions from your own
Control Panel. Go to your Control Panel at http://www.YourSite.com/cpanel.
If your domain is pending activation log into our default
Control Panel
and login and activate the Frontpage option by clicking the button to
"Activate". You need to specify you require Frontpage in the
application, it will not be activated, and you must do so
manually.
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Q. What is Frontpage?
A. You
can log on to Microsoft's website to review the FrontPage
features at www.microsoft.com
Microsoft FrontPage® is a quick, effective way to create
and manage professional-quality Internet or intranet sites
without programming. It makes it easy for new users and professional
Web developers alike to build and maintain great-looking,
professional-quality Web sites in no time.
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Q. How do I FTP into my account?
A. To
transfer files or browse through your directory using FTP,
you need to connect with an FTP client to hostname ftp.yourdomain.com
or ftp.webcando.com or ftp.webcando.net depending on servers (replace "yourdomain.com" with your Domain).
Use port 21, and login with your account username and password.
Any files that you want viewable on the web should be uploaded
to the /public_html directory. You might want to set this
as the default directory in your ftp client.
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Q. What if I can't use FTP?
A. We also offer a web based file manager that will allow
you to upload the files to your account.
You can log into your control panel to update files. You can use the default access to your control
panel below if your domain is pending transfer or recently
registered.
Control
Panel
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Q. How does an extra ftp account connect?
A. They
would use the same procedure as above, but they need to enter
their username as user@yourdomain.com. For instance, if you
create a user called bob, he would log in with the username
bob@yourdomain.com. Please change yourdomain.com to your actual
domain name.
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Q. Anonymous FTP?
A. When
anonymous ftp is turned on in your account, anonymous ftp
users have access to your /public_ftp folder. To set things
up for anonymous ftp access, log into your cpanel and click
on "Setup anonymous FTP access". The first checkbox allows
anonymous ftp users to download files from your /public_ftp
folder. The second checkbox allows anonymous ftp users to
upload to your /public_ftp/incoming folder. No anonymous ftp
users can view or download the contents of the /public_ftp/incoming
folder. To connect with an ftp program as an anonymous ftp
user, you need to use ftp@yourdomain.com as the username.
Leave the password field blank. The hostname is ftp.yourdomain.com
. Use port 21.
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Q. What page is loaded when
people go to my site?
A. Unix and Linux servers are configured
to read "index.html" or "index.htm" as the default page to
load. It is STRONGLY recommended that you have an "index.html"
page in EACH of your directories of your website. Directories
without it allow browsing through all your files and exposing
to public view files not intended for that purpose.
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Q. After uploading my files,
links are broken, why?
A. Unix
is a case sensitive platform. If you specify for a file called
"index.html", and the file is actually "Index.html", it will
not work because the server will recognize that as two different
files. This is one of the biggest problems for people transferring
files from a Windows based computer to our Unix servers. If
you encounter this problem, ensure that the hyperlinks on
the pages correspond to the exact filenames on your website.
If they do not match, you can either modify your hyperlinks
and upload the pages again, or rename your files.
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Q. There
are files in my folders can I delete them?
A. If
you log in to your site with plain FTP and find file there such
as .htaccess, do NOT delete them. If you delete them, you could
damage your Frontpage extensions.
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Q. I want
start today, but my domain name isnt ready? What do I do?
A. You
can upload your page(s) immediately by pointing your FTP client
to ftp.webcando.com , You will be prompted for the UserName
and Password assigned to your account. After your domain is
fully propagated through the system, you can upload to ftp.yourdomain.com.
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Q. How do I connect to my email account?
A. There
are a couple of methods for doing this. The easiest is to log
into your control panel, click on "POP email accounts", and
then click on the autoconfig link next to the account you want
to set up in Microsoft Outlook or Outlook Express (assuming
you use one of these email programs). This will automatically
set up the email for Outlook or Outlook Express.
If this doesn't work, you will need to use the following settings.
POP3 server = mail.yourdomain.com SMTP server = mail.yourdomain.com
You will need to authenticate in order to send mail through
our SMTP server. There is usually an option for this in the
email client. You will then need to enter your username and
password again.
The username has two possiblilities. If you are using the default
account with the username that you signed up with, you can just
enter your username. If you set up an extra email account, you
will need to use user@yourdomain.com as the username. This prevents
confusion if multiple people try using the same user name.
.
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Q. Connecting
to email using Netscape mail ?
A. There
is an issue with Netscape regarding the use of the "@" symbol
in the username. In order to log into your email account with
a username with an embedded "@" using Netscape, you have to
go into the user's profile directory for Netscape and edit
the "prefs.js" file. Add the following line:
user_pref("mail.allow_at_sign_in_user_name",true);
That should fix the issue.
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Q. My POP accounts been deleted in
cpanel?
A.
You have to be carefull changing your domain password for
your account. When you change the domain password (the main
password for your cpanel account), cpanel can delete any additional
POP email accounts you may have created. You will be prompted
to cancel all the accounts in the account. its best to check
if your email accounts are there after every change you make
to your domain password, just to be safe.
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Q. What is an email alias?
A. An email alias simply forwards email
messages to another email address. Your alias will not have
its own storage space, username, or password like a real email
address, and must be associated with another email address.
Email aliases have the advantage of sending to more than one
address. You can use an alias to distribute email messages
to a group of people.
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Q. How many email POP accounts do I
get?
A. WebCanDo.com
offers generous email plans:
You get 10 POP Email accounts, and unlimited email alias, forwarders,
and autoresponders for the Simple
Hosting Plan
You get 100 POP email accounts and unlimited alias, forwarders,
and auto responders for the Standard
Hosting Plan.
You get unlimited POP email accounts and unlimited alias,
forwarders, and auto responders for the Savvy
Hosting Plan.
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Q. What is the path to sendmail?
A. /usr/sbin/sendmail
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Q. What is the path to perl?
A. Y/usr/bin/perl
or /usr/local/bin/perl
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Q. Where is date and time?
A. You can use these scripts for the date and time.
/bin/date
/usr/bin/time
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Q. Where is my home directory?
A. It is located at /home/username, where username is
the username you use to log in.
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Q. What PERL modules
are installed and available for use?
A. At WebCanDo.com we constantly update our modules and
software. You can access a list of installed perl modules,
log into your cpanel, and click on the "i" icon next to where
it says "PERL version" in the lower left part of the main
page.
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Q. What is the CGI base directory?
A. /home/username/public_html/cgi-bin
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Q. Do you include any scripts
A. Yes. We offer a free guestbook, counter, java chat,
forum, clock, local search engine, random picture selector,
random quote selector, feedback/order form, and password protected
directories.
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Q. I have questions not answered
by this FAQ page. How can I contact someone at WebCanDo.com
?
A. We'll
be happy to answer any questions you have about WebCanDo Inc.
and our services.
If you are new to WebCanDo.com just fill out our Contact Us form, describing
the question you have, and we'll contact you shortly.
If you already have a WebCanDo account, it is preferable that
you login to that account to contact customer support.
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